I just got a present from Fox Sports, Pittsburgh.
I called them back before Christmas to complain that the Pens game wasn’t in HD. As I waited to talk to someone, I realized that what I was doing wasn’t very Christmasy. And I figured that whoever I would talk to at the station probably hears gripe like this from fans all the time.
So instead of complaining, when she answered the phone, I said, “Thanks — thanks for putting the Pens games on. Merry Christmas.”
She said “WOW — no one ever did that before!”
Three weeks later she called me. “Is this the guy who called to say thanks before Christmas? I got your number from caller-id and jotted it down that day. Today I found it on a post-it note in the clutter on my desk and I would like to have your mailing address.”
Today, UPS dropped off a box with a gift bag containing…
- A new Pens cap.
- An FSN hat.
- A Pens / FSN shirt.
- A Pens / FSN keychain / bottle opener.
- And a note that said: “Hi Steve — just a little something to say ‘thank you’ … for your ‘thank you’ call! It was very appreciated and put a smile on my face!”
And guess what? I think almost every game I’ve watched since them on FSN has been in HD. That’s so cool.
If this was a story in a sermon, what would the point of the story be?