ShieldsGroup…

I use MagicJack for my long distance. It works great, but in my area, I cannot register a local phone number with MagicJack, so I have to keep my existing phone service. That’s frustrating, because chat representatives at MagicJack, have promised that I’d have a local number by year-end.I sincerely doubt they will provide a local number for me in the next 12 hours.

Still, the chat is so funny, I think I will stick with MagicJack just for the pure entertainment of speaking to their tech.

Since I don’t care to get any tech in trouble for the corporate failure to get me a local number, I have changed the names and xxx’ed out the numbers.  The text in red is priceless.

Enjoy.

Please wait for a site operator to respond.

You are now chatting with ‘Mike’

Mike: Hello, how may I help you?

steve: When I bought this, live agents said a local number would be available, “later this year.” There is still no local available.

Mike: May I know what area code and prefix you want to use?

steve: (xxx) xxx-

Mike: Please wait while I check that for you

Mike: Thanks for waiting, Steve.

Mike: I do apologize to inform you that your desired prefix is still unavailable.

Mike: Our Engineers are still not yet done working on this matter.

Mike: Please do not worry, they are totally aware on this and rest assured that this will taken cared of in high priority.

Steve: That song, “our engineers are working on this,” is getting old.

Please wait while I transfer the chat to ‘Joey’.

You are now chatting with ‘Joey’

Your Issue ID for this chat is XXXXXXXXXXXXXXXX

Joey: Hi Steve.

steve: Hi Joey

Joey: Please do patiently wait as it will be coming as soon as possible few weeks from now.

steve: How do I know that is the case? In the past, it was due by year-end. According to my calendar, the year ends today. 

Joey: Yes it is Steve, but the delay and the hard time for it still exist. We need for your moral support and more patient for it. Please let us welcome the New Year as happy year.

steve: OK — you can have my moral support, but when my contract is over, I am moving to another system unless I have a local number. I am very disappointed with Magic Jack’s failure to provide this long-awaited service.

Joey: We really apologize for the inconvenience and the delay of it , Steve. We really thank you too for your interest and for your understanding. We really want to release it as soon as possible and we will make sure that there will be no disappointments and bads.

steve: OK — in my opinion, you should give some kind of reward to those of us who have been faithfully waiting…. like a free year of service when the number arrives.

Joey: We do hope that, Steve. I will make a report for that. But we cannot promise for any free or promo, Steve. The gift that you have is the good health and for your kindness.

steve: *laughing* I’d have good health whether I paid $39.99 for magic jack or not. You make me chuckle, Joey. Have a nice new-year.

Joey: Thank you Steve. It’s my pleasure to make you laugh. Please be happy on facing the New Year. Have a Good health and keep safe.

steve: Goodbye — and don’t forget my local number request.

Joey: Yes I will.

Joey: Acknowlegde.

Joey:Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “close” button on the top right of this screen and the survey will appear. Thanks again!

I will indeed take the survey.

And as of this chat, I am thankful for the gift of good health I’ve received from MagicJack for only $39.99.

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This entry was posted on Thursday, December 31st, 2009 at 11:49 am and is filed under computers, humor. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.